One mailbox, [email protected], read by a human. Pick the closest topic below so your message gets a subject line we can route on.
Last updated
A conversion that fails, a download that will not start, a page that renders wrong. Include the video URL, your browser and OS, and what you saw instead of the file — that is usually enough to reproduce it first try.
Email support →For rights holders and their agents. The Terms of Service list what a complete notice needs to contain. We store no files, so the remedy is usually blocking a specific video from being processed.
Send a notice →Access, deletion or questions about data. Read the Privacy Policy first — there are no accounts and nothing is retained, so in most cases the honest answer is that we hold nothing about you.
Make a request →Found a vulnerability? Tell us before you tell anyone else, and include enough detail to reproduce it. Good-faith reports are welcome and will not be treated as a breach of the terms.
Report privately →Most conversion problems are already answered on the converter pages. The MP4 FAQ covers which resolutions are available and why, whether a download includes audio, and where the file lands on each platform; the MP3 FAQ covers the same ground for audio, including what the bitrate options actually do. Between them they explain the ones that come up most — an unrecognised link, an unavailable video, a conversion that runs long, and a file that never lands.
We aim to reply within a few business days. Every message is read; not every message needs a reply, and support requests come first.
youtubetomp4.pro is an independent service with no relationship to YouTube or Google. We cannot remove, restore, unblock or change anything on YouTube, recover a video that has been taken down, or help with a YouTube account — those all have to go to YouTube.
We also cannot advise you on whether you are permitted to download a particular video. That is your call to make, and the Terms of Service explain why it has to be.